Satisfaction, Loyalty
Satisfaction, Loyalty What is Customer Satisfaction (CSAT) & Customer Loyalty (CL)? Customer satisfaction and customer loyalty are two crucial concepts that any company needs to understand and take into account...
How to Prepare for Challenges of the Banking World?
Many things make the world of banking highly dynamic and unpredictable – which perhaps also holds true for many other industries. The stringent regulations imposed on banking organizations, the turbulent...
Does Your Customer Satisfaction Program Strike the Right Chord?
Customer Satisfaction (and loyalty) is the central concept that organizations aim to develop their businesses around. And, when done right it could lead to a customer consistently choosing you over...